In September 2023, the AML/CTF Rules were amended to strengthen the applicable customer identification procedures (ACIP) that apply to online gambling service providers.

These changes help ensure that online gambling services are not exploited by criminals. 

Online gambling service providers have had a year to adapt their systems to these changes. During this time under interim measures, providers could delay ACIP in special circumstances. These interim measures have now expired. 

From 29 September 2024, all online gambling service providers must complete ACIP before creating an online gambling account or commencing to provide any designated service. 

They must not provide these services to an individual customer until they are reasonably satisfied that the customer is who they claim to be. Providers must complete comprehensive checks on a customer as part of ACIP before providing these services.

Verifying customer identity is vital to making sure providers: 

• protect themselves against criminal exploitation 
• can identify individuals on the National Self Exclusion Register.

For more information on ACIP requirements, read AUSTRAC’s guidance.