Have a question about enrolling with us? Check out the information on Enrol with us first, or find out what information you need to collect to fill out the enrolment form.

What we can help with

  • Enquiries from reporting entities on their AML/CTF obligations, without considering your personal circumstances
  • Enquiries regarding travelling with money (cross-border movement reports)
  • Enquiries regarding reform and newly regulated entities

 

What you can report using our form

Use our form below for:

  • AUSTRAC Online errors
  • Self-disclosures of non-compliance under the Act
  • Reporting allegations of financial crime.

What we cannot help with

  • Legal advice. You should seek independent professional advice if you need personalised guidance
  • Complaints about your financial service provider
  • Disputes with financial service providers
  • Complaints or reporting scams or frauds. We don't act to get your money back
  • Tax enquiries

Find content related to:

Develop your AML/CTF program
Program starter kits
Customer due diligence
Personnel due diligence and training
Reporting to us
Consequences of not complying
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Submit an online enquiry

We’re committed to offering accessible and simple ways for you to get in touch with us. You can expect a response to your email enquiries within 5 business days.

Before submitting and to avoid long wait times, please review these key pages - many common questions are already answered there.

Before submitting and to avoid long wait time, please review these key pages - many common questions are already answered there.

Before submitting and to avoid long wait times, please reviews these key pages - many common questions are already answered there.

Call us

IMPORTANT: To avoid wait times, please check what we can and can’t help you with at the top of the page. 

Our Contact Centre business hours are Monday to Friday 8:30 am to 5:00 pm (local time) in each state or territory. We close for business on national public holidays.

Calls within Australia1300 021 037
Calls from outside Australia+61 2 9950 0055

Write to us using the following address: 

AUSTRAC
PO Box K534 
Haymarket NSW 1240 

Journalists can visit the news page on our website. 

If you need an interpreter, call the TIS on 131 450 during operating hours and ask to speak to AUSTRAC on 1300 021 037.

You can visit the TIS website for more information on their services.

If you’re deaf, hard of hearing or have a speech/communication difficulty: 

  1. Refer to NRS call numbers and links website to find your preferred channel for contacting NRS. 
  1. Provide NRS with AUSTRAC's phone number 1300 021 027. 

Learn more About the National Relay Service.

Phone 133 677 and ask for '1300 021 037'. 

Phone 1300 555 727 and ask for '1300 021 037'.

Other ways to contact us

Sydney 
Level 23, 323 Castlereagh Street 
Haymarket NSW 2000

Melbourne 
Level 27, Tower 2, 
727 Collins Street 
Docklands VIC 3008

Canberra 
4 National Circuit 
Barton ACT 2600 

  • If you have information about suspected terrorism financing activities, contact the National Security Hotline on 1800 123 400. 

  • To report suspicious or illegal financial activity, contact your local police for non-urgent assistance on 131 444, or call Crimestoppers on 1800 333 000. 

  • If you believe you have been scammed, contact Scamwatch or your local police. For online or email scams, contact the Australian Cybercrime Online Reporting Network. 

  • For tax enquiries, contact the Australian Taxation Office (ATO) 

  • For Analyst Work Bench (AWB) support, contact your Agency Administrator in the first instance.