If you or your customers are in a bushfire affected part of Australia, here’s what you need to know.

Meeting AUSTRAC obligations

If your business has been affected by bushfires, and you are concerned about meeting your AUSTRAC obligations, such as reporting transactions or completing your 2019 compliance report, please contact us to discuss ways we may be able to assist.

You can call us on 1300 021 037, 8:30am to 5:00pm (AEDT) Monday-Friday, or email contact@austrac.gov.au.

Identifying customers who have lost identification in bushfires

Customers who have been affected by bushfires may have lost some of their identification documents. 

There are several options for businesses to identify and verify their customers in these circumstances. For example, you might use several types of secondary documents to establish a customer’s identity instead of a primary identification document. 

For more information, see our advice on how to identify customers who do not have conventional forms of identification, including examples of alternative documentation.